Frequently Asked Questions:
Q: How long will it take to process and ship my order?
A: Monday-Friday: Orders are processed and shipped within 24 hours.
Weekends and Holidays: Orders will be processed and shipped the next business day.
We ship our parcels using USPS Ground Advantage to give our customers a fairly quick shipping option at a more affordable price compared to other shipping methods. The expected time in transit is 2-5 days. Parcels going to Hawaii or Alaska may need more time in transit.
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Q: Why is my order coming in multiple shipments?
A: Cotton Candy Arts uses print on demand services to fill orders for apparel. Apparel items will be shipped separately from other store items.
Shipping times for print on demand items may vary. Orders containing multiple print on demand items may require more days in production. Each apparel item is made to order and production typically lasts 2-3 days. With shipping time added, you can reasonably expect to receive your order within 8-10 business days.
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Q: Can I cancel my order?
A: Unfortunately, we do not allow cancellations.
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Q: Do you accept returns?
A: We hope you love your new kawaii merch! But if you decide to return an item, we are happy to help. Please review our Return & Refund Policy to learn more about the return and exchange process. Eligible items may be returned or exchanged within 30 days.
We provide self-serve returns to make the process faster and more convenient. Please review our Return & Refund Policy for more details.
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Q: How do I contact the store for assistance?
A: If you have any questions about your order, returns or exchanges please contact us at:
support@cottoncandyarts.com
We are happy to help any way we can!
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Q: Where are you located, and do you accept international orders?
A: Cotton Candy Arts is an American small business located in Illinois. We do not accept international orders at this time. We apologize for the inconvenience.
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About Free Shipping:
Free shipping is now offered with purchases $50 and above! In order to be eligible for free shipping, the minimum cart value before checkout must be at least $50. Taxes applied at checkout will not affect eligibility for free shipping.
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Store Policies